Cameron Chislett

CV/Resume

PERSONAL STATEMENT:

I am an organised, hardworking individual who is focused and has the determination to get tasks done to the highest standard, with an eye for detail. I enjoy a challenge and thrive on reaching targets. I am self-motivated and work well as both part of a team and as an individual. I enjoy interacting with people and excel in helping others whenever possible.

EMPLOYMENT AND WORK EXPERIENCE:

My specialties are in Intune and Autopilot deployment, as well as SharePoint configuration. I’m also proficient in intermediate Azure functions, basic WatchGuard maintenance and full UniFi setup and deployment.

Inkfire Tech – Freelancer
July 2021 – Present

In July 2021, I setup Inkfire Tech to provide IT support to businesses, freelancers and individuals. This includes things like configuring and deploying Microsoft Intune, providing day-to-day support, stepping in to assist other MSP’s when they need assistance, and setting up Smart Home tech. I’ve worked with global organisations, as well as one-man-bands and everything in-between.

Implementing Microsoft Intune to secure devices containing sensitive data
Configuring Microsoft Autopilot to make enrolling new company devices quick and simple
Deploying Microsoft Defender policies through Microsoft Endpoint Manager
Configuring Conditional Access policies to restrict user logins and decrease the potential for account breaches
Managing the Azure Active Directory for multiple clients
Automating the user onboarding/offboarding process
Running training sessions for staff in the use of Microsoft 365, Intune and Azure
Running phishing attack simulations to train users and increase awareness
Supporting start-up companies, setting them up with the Microsoft suite
Working with other freelancers to help businesses securely and confidently plan their growth strategies
Providing support to MSP’s as and when required, including site-visits and assisting on the helpdesk
Setting up Smart Home tech for households, including Amazon Echo, Eufy RoboVac, TP-Link lights and sockets etc.

IT Perfection, Portsmouth – IT Engineer
August 2021 – Present

I was brought onboard with IT Perfection after doing some freelance work for the company. I was their first employee, so I have been able to build on my skills and knowledge rapidly, as well as take on multiple projects and provide customers with the service they deserve. My first project was to configure and document an Intune setup for a global company with over 30 sites and 1,000 members of staff.

Running the business day-to-day
Keeping to the business’ core values
Re-working the pricing structure to be more manageable
Up-selling existing clients on new and beneficial hardware/software
Building and maintaining relationships with 150~ clients over more than 40 companies
Networking through groups and social media
Configuring Intune for multiple companies
Onboarding new companies from start to finish, keeping everyone updated on progress and issues
Migrating clients from File Servers to SharePoint systems

Support on the Spot, Portsmouth
May 2019 – July 2021

During my time at Support on the Spot, Portsmouth, I fulfilled many job roles to a lesser or greater extent but have only explained further my main 3 roles.

These roles included:

Service Desk Technician
Senior Service Desk Technician
Infrastructure Engineer
Purchasing Assistant
Sales Consultant
Projects Administrator
Marketing Assistant

Support on the Spot, Portsmouth – Infrastructure Engineer
May 2020 – July 2021

As an Infrastructure Engineer, I spent a lot of time working with company Directors to ensure their systems were always at the highest standard they could be. There were regular meetings to ask for feedback, improvements they felt they could make use of, and introductions to new tech.

Upgrading systems for clients – migrating from RDP Terminal Servers to Azure WVD environments which I built.
Migrating clients from RDP Terminal Servers to local machines, using SharePoint, Teams and OneDrive.
Delivering fully functional SharePoint solutions to multiple clients.
Managing projects from first point of contact to completion.
Maintaining, updating, and improving servers to ensure a smooth user-experience.
Providing/creating handover training and documents.
Onboarding new clients from technical pre-sales to account management.
Working closely with Microsoft Support to resolve issues with products such as Office, FSLogix and Intune.
Mobile Device Management – I used Intune to manage Windows, Android, iOS and MacOS devices for multiple companies.
Basic WatchGuard functions – whitelisting/blacklisting IP addresses, creating a VPN and resetting a device so it’s ready to import a new setup.
Sending and responding to Customer Satisfaction surveys.
Communicating directly with clients to resolve 3rd-line issues they were experiencing.
Liaising with the Service Desk to find the causes of common issues they faced and then working on a Change Management plan with the other Infrastructure engineers to rectify them.

Support on the Spot, Portsmouth – Senior Service Desk Technician
January 2020 – May 2020

As a Senior Service Desk Technician, I was the point of escalation for the Service Desk when there was an issue they needed assistance with, and then I escalated it to the Infrastructure team if necessary.

This role also meant I was in charge of managing the team when required, as well as training new members of staff and improving our internal systems to comply with certain standards.

As well as the roles outlined under Service Desk Technician:

Managing a team of technicians where required.
Assisting with onboarding new clients.
Creating handover training and documents.
First, Second and basic Third-line support work.
Liaising with the Infrastructure team on behalf of the Service Desk.
Working closely with financial software, recruitment databases, construction clock-in/out software and SQL databases.
Improving our internal systems to maintain our ISO27001 certification.
Assisting in maintaining the backup and disaster recovery solutions through Veeam.
Setting up, installing, and maintaining UniFi systems for clients – cloud key, switches, and access points.

Support on the Spot, Portsmouth – Service Desk Technician
May 2019 – January 2020

As a Service Desk Technician, I was part of a team of engineers. We assisted clients remotely, utilising various tools to connect to their machines, resolve issues and log our resolutions. And, when required, we’d make visits to their offices to assist in-person.

First and Second-line support engineer.
Telephone and email-based customer service.
Assisting clients from over 20 companies with day-to-day IT issues.
Connecting clients to company resources using VPN’s.
Supporting users on local machines, Windows Virtual Desktop (Azure) and Windows Server (various versions) environments.
Building, repairing, destroying, and installing hardware for clients.
Site-visits to engage with clients in training, hardware installation and setting up new offices.
Mass device cloning with CloneZilla.